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When you need to change the way your organisation works in order to deliver excellent customer services, you need a partner who can help you to see things differently
Solihull Metropolitan Borough Council has a proud history of leading the way in local government and wanted to ensure that it worked to maintain and improve this reputation.
The council recognised that it needed to examine the way it was organised in order to continue to deliver excellent services at the lowest possible cost to its customers.
As the council's strategic change partner, Xansa is building on commercial best practice and helping to deliver a transformation programme that will align people, processes and technology in order to help the authority work quicker and smarter.
This initiative is allowing the council to transfer resources to its frontline services and away from administration and back-office functions.
This partnership with Xansa will allow us to place the customer at the heart of the Council's new structure and free our professional staff from routine work - allowing more time to focus on the delivery of services to the customer.
Paul Blantern, Corporate Director of Customer Services, Solihull Metropolitan Borough Council