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The business challenge
Lawson Software required a capable offshore partner to maintain, enhance and support its ERP product suite. The new partnership would allow reduced annual maintenance costs and enhanced delivery capabilities.
Challenges included:
The solution
Xansa established a dedicated Offshore Development Center (ODC). This provides the resources and infrastructure to perform product support, maintenance and enhancement services.
We were also responsible for defining, implementing and managing the environment required to perform the software maintenance and enhancement work.
Key features of the solution provided by the ODC are:
Xansa is also providing business process consulting services to help Lawson to align their product development unit with CMMI standards.
The benefits
The relationship has developed into a joint go-to-market where Lawson partners with Xansa to provide a Blended Professional Services (BPS) offering to its clients. The combined teams will use Lawson's proven methodology and standards, ensuring that the services are delivered seamlessly.
Xansa helped reduce cost of product maintenance significantly for Lawson, leading to reinvestments in research and development. Our ODC also helped Lawson to reduce time to market for new product releases and achieve higher customer satisfaction by responding faster on maintenance fixes.
This was an extensive search and competitive process that resulted in selecting an excellent partner for Lawson. We were particularly impressed with Xansa's international work culture and their team's compatibility with our team
Jay Coughlan, President and Chief Executive Officer, Lawson