 |
 |
|
|
|
|
|
|
|
|
|
|
 |
|
|
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
The Business Challenge
This major insurer aspires to become the leading global insurer in chosen general and life insurance markets through a continued focus on customers and core processes. To achieve this goal in an increasingly competitive Insurance market, cost reduction and the availability of an agile and flexible IT resource are key imperatives.
The Solution
Over an eight year partnership, Xansa has delivered a high quality application management and development service. Xansa's understanding of the customer's prevailing business pressures, teamed with a flexible and collaborative approach, has leveraged significant cost savings and provided the customer with a consistently high quality service.
Through a flexible resourcing model, including utilisation of Xansa's offshore delivery channel, Xansa have been able to adapt quickly to support and meet new business initiatives.
Delivering Results
Through offshore delivery, Xansa have reduced fixed support costs of applications by over 40%. These significant savings have enabled re-investment benefiting all parts of the customer's business.
Availability of online systems has exceeded 99% through the provision of 24/7 support and, for a critical area of the business, Xansa have reported zero defects for the last four software releases.
In addition, Xansa have consistently achieved or exceeded Key Performance Indicators and Critical Success Factors over the lifetime of the partnership, including adherence to and improvement on agreed budgets.