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The right products are in the right place at the right time. In parallel, employees are being freed from low value-adding activities to spend more time on generating customer satisfaction. Xansa is helping Boots to improve merchandising and store layouts with online planograms and set-up processes that take hours versus weeks.
To further free up employees, HR and management systems are being simplified, standardised and automated. Self-service access and increased visibility of information allow employees and line managers to focus more on the value-add parts of their roles. With Xansa's integrated delivery, providing process and technology know-how from Nottingham to Noida, Boots is securing efficiencies and cost savings whilst tapping into a wider capability.
Working with Xansa, we are achieving significant productivity and cost-savings. We are redirecting this resource to create the next generation of customer and store initiatives.
Rob Fraser, IT Director, Boots