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Channelling funds into creative output
Our finance and accounting (F&A) expertise will save the BBC more than £200m over the next ten years, equivalent to 1.5 million licence fees. This will be a major contribution to the BBC's strategy of minimising the cost of its support services to release more money into their core business of creative programming.
Working closely with BBC Finance, we will deliver F&A services across the BBC, including purchasing and sales transaction processing, artist and contributor payments, financial management and project accounting, payroll process and expenses. As prime contractor, we will also be ensuring delivery of infrastructure, applications support and customer service facilities.
Providing the services from locations in the UK and India, we are the BBC's first major offshore business process outsourcing partner. All voice contact will remain in the UK with other services, including transaction processing, to be carried out at our award-winning F&A shared service centre in Chennai, India. The BBC will benefit from our integrated capability - enjoying the advantages of value and proven expertise, while maintaining onshore customer service.
We want to make the BBC the most creative organisation in the world
Mark Thompson, Director General, BBC