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To help achieve its goal of being one of the world's most admired financial service organisations, Barclaycard needed a new approach to support its business systems and to introduce an enhanced service culture targeted to increase customer satisfaction.
The Challenge
Xansa is a strategic IT partner supporting Barclaycard's business change programmes in a relationship that began in 1989.
In addition to managing over 200 applications we bridge the gap from current to new technologies, such as Chip and PIN, and from business systems to business processes delivering ground-breaking IT-enabled processes, such as those for the Barclaycard Fraud Chargeback Programme.
The Solution
Xansa are delivering an array of programmes, including the creation of a single view of the customer, designed to enhance the customer experience via a coordinated service portfolio using multiple channels such as high street branches, telemarketing and the internet.
We also work at the core of the credit card business delivering IT and business process services through the Xansa Barclaycard Partnership.
The joint business venture supports card processing for 9.7 million UK cardholders involving 1.5 billion transactions from 500,000 retail outlets. This includes secure payments with real-time validation from 130,000 merchants.
The Benefits
"Our joint venture is a natural extension of our long relationship. It allows us to further share risk and reward in delivering best value and service excellence within Barclaycard. The bottom line is the cost effectiveness of the Partnership through significant gains in productivity, and Xansa's commitment to our vision of becoming the world's most admired card services business."
Gary Hoffman, Chief Executive, Barclaycard
"We chose Xansa because of its flexible, responsive approach, coupled with its track record of providing complex back-office processes that deliver real value to the bottom line beyond simple cost reduction."
David Curd, IT and Operations Director, Barclaycard