Services

• Business and Technology Consulting
• IT Services
  • SAP
  • Oracle
    • Transformation & technology
    • Capability statement
    • CRM
    • Financial management
    • Human capital management
    • Supply chain management
    • Fusion Middleware
    • Projects
  • Data & Integration
• IT Outsourcing
• Business Process Outsourcing
• Finance and Accounting Outsourcing
• HR Outsourcing
• On and Offshore Delivery

Customer Relationship Management (CRM)

Overview

Xansa has extensive experience of Oracle Customer Relationship Management (CRM), a fully integrated set of applications that provides solutions around the following products:

• Oracle Service
  
• Oracle Sales
  
• Oracle Marketing
  
• Oracle Channel Management
  
• Oracle Order Management

In addition to these, Xansa also has knowledge of the Interaction Centre family of products utilised by the Service, Sales, Marketing and Contracts applications. This provides a comprehensive, 360-degree, view of all customers, enabling quicker and more accurate responses to their requirements and increasing overall customer satisfaction.

Capability

Xansa's Oracle practice has extensive experience around the Service, Sales and Marketing family of products, and has a number of specialists in the Local Government field. Our CRM consultants are keen participants of a number of the specialist user groups within the CRM arena.

This capability has been used to deliver to a number of clients within the manufacturing and government business sectors.

Track record

• We provided consultancy and implementation services for the 1st UK implementation of Oracle Sales and Marketing to a hi-tech discrete manufacturing company.
  
• We provide thought leadership and guidance to several local government organisations using Oracle CRM solutions, especially concerning the roadmap from "LG45" to Oracle CRM for Local Government and beyond to Fusion.