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July 2007
In this issue:
Thames Water reseals Xansa BPO relationship
News from Xansa
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Thames Water reseals Xansa BPO relationship
~ long-term relationship extended to 18 years~
Thames Water has renewed its contract with outsourcing and technology organisation Xansa in a 12-month deal.
Xansa will continue to manage the back office processes of metered billing exceptions, customer correspondence processes and general actions.
Under the agreement the company will carry on providing back office services that will enable Thames Water to address customer service, cost and quality issues, while ensuring it meets strict regulatory requirements.
Commenting on the announcement Mike Tempest, Customer Services Director at Thames Water said:
"We selected Xansa for the project for its depth of understanding of customer services. We have a highly successful, integrated delivery approach to service provision. It also allows us to continue to free up resources for deployment elsewhere within our organisation. The flexibility of the solution enables us to respond effectively to the seasonal variations in the demand for customer services."
Commenting on the announcement Kevin O'Byrne, client director at Xansa said:
"The renewal of this contract will see our BPO relationship with Thames Water, a major player in utilities, reach the six-year mark."
Thames Water will continue to increase efficiency by outsourcing part of its functions to India and the contract will continue to use Xansa's integrated delivery capability. Xansa handles around 700,000 customers' interactions each year including disputed bills and correspondence.
Contract News
08 May 2007
Xansa's IT expertise helps Tesco focus on improving customer experience
Tesco, one of the world's leading international retailers, has extended its IT contract with Xansa, the outsourcing and technology company, for a further three years. Xansa will continue to manage Tesco's business critical applications, leveraging a combination of Xansa's onshore and offshore capability.
Corporate news
28 June 2007
Board Change
Andrew Buxton, Deputy Chairman and Senior Independent Director, will retire from the Board on 13 September 2007, coinciding with our Annual General Meeting.Andrew joined the Board of Xansa plc (formerly F.I.GROUP PLC) in November 1999 having pursued a distinguished career in banking. Andrew has contributed enormously to the success of Xansa over the intervening years which have seen a period of growth and development in the business. Throughout, he has provided insight and wisdom to Board colleagues and members of the Senior Leadership team.
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